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Count the approvers

· 1 min read

Saturday tell. Count the people who have to approve a National Day post before it goes out, and you have measured how much the company trusts the market it is posting into.

A local brand approves it in a WhatsApp group. The owner, the person who runs the account, sometimes a cousin who is good with words. It takes an hour. If a line is wrong, someone in the group says so in the Arabic the customer speaks, and it is fixed before lunch.

A visiting brand sends the same post up a chain. The regional office reviews it, then a brand team in a city with a different weekend, then legal in a time zone that is asleep while Riyadh is awake, then back down for a language check by someone who learned Arabic in a classroom. Every approver is protecting the company from the market. Nobody in the chain is protecting the post from sounding like a translation. It lands on the twenty-fourth, or at eleven at night on the twenty-third, in an Arabic that reads like a ministry, and each of the seven people who signed it is satisfied.

The count is the tell because it is honest in a way the post cannot be. The post says the brand belongs here. The approval chain says where the company thinks the risk lives and where it thinks the judgement lives, and those are two different addresses.

There is a status question inside it. Whoever holds the final yes is the person the company believes understands the customer. A chain that ends in another country has decided, quietly, that nobody in Riyadh does.

Belonging is not in the post. It is in where the yes lives, and the brands that belong have moved the yes to Riyadh.