MadanyCo.
All posts

Market

The app's Ramadan page

· 1 min read

For most restaurants in the Gulf the largest piece of Ramadan media is a page inside an app, and it is not for sale.

Every year the delivery apps build a section for the month: iftar sets, suhoor menus, family platters, the collections a customer scrolls through on the way home while deciding what will be on the table at sunset. Sitting inside one of those collections is worth more than anything a single restaurant could buy with its own budget, because that is where the demand for the whole month goes to choose.

The places get assigned rather than bought, in the weeks before the month begins, which this year means the next few weeks, by somebody at the app with a list and a category to fill.

What earns a place is rarely the brand. It is a set menu at a price the collection can carry. It is a kitchen that can hold a promise in the half hour when a whole city orders at once. It is whatever last year's ratings recorded about the last time this restaurant tried, because a late iftar spoils an evening for eight people, and the customer writes that down where the next customer reads it.

So the campaign that decides a restaurant's Ramadan is not the film being briefed this month, or the greeting, or the offer. It is a conversation in January with a person at an app, and the only creative in it is a menu the kitchen can cost and a delivery time the kitchen can keep.

Permission for the biggest month of the year gets granted on evidence, and the evidence was gathered last Ramadan by a kitchen nobody was calling marketing.